Your Questions

Orders & Shipping

What payment methods do you accept?

We accept Visa and MasterCard. You can also choose to pay with PayPal or Apple Pay.
All payments are processed through our secure checkout, all prices are in Hong Kong Dollars (HK$).


How is the shipping cost calculated?

Please allow up to 3 business days for deliveries in Hong Kong.
We offer FREE Hong Kong delivery for orders under 2KG.
Delivery costs are calculated based on weight, these costs are calculated at Checkout.

If you have any other questions, please email us at


Do you ship internationally?

Yes, please visit our international site here.

We offer a sliding scale charge for all international shipping through DHL EXPRESS. International orders may be subject to import taxes and customs duties, these fees are the responsibility of the customer. Please refer to the country's applicable duty and tax regulations.


How long will delivery take?

Please allow up to 3 business days for deliveries within Hong Kong.


What is your return policy?

Please refer to our return policy.


How can I become a Distributor for Akesi?

We would be happy to discuss distribution opportunities, please email us at